“Whenever I have needed assistance on any HR matters, Allan Hall Human Resources Services has always offered excellent advice to ensure we are in compliance with the related regulations and doing the best we can for our staff.”
Workplace complaints and unresolved conflict can be a major cost to organisations, not only due to the financial impact of legal claims and reputational damage, but also due to loss of productivity and morale in the workplace.
Our aim is to assist you to manage these issues efficiently, in a way that minimises the risks to your staff and your business and enhances workplace relationships.
Conflict and Mediation Services
We offer our services as an independent and impartial third party to facilitate discussions between employees and resolve disputes through mediation. We have a legally qualified, nationally accredited mediator who offers a structured and confidential mediation process which encourages effective dialogue between parties so that workable outcomes can be achieved. Mediation can be beneficial to deal with communication breakdowns, some bullying and harassment complaints and interpersonal or team dysfunction.
In addition, we offer conflict coaching which supports mediation outcomes and equips employees with the skills and techniques required to work together more effectively and resolve ongoing issues within their team.
In more serious matters, we may recommend an informal or formal investigation. Our team has experience and expertise in conducting fair and impartial investigations into:
- Employee fraud
- Serious safety breaches
- Workplace violence
- Sexual harassment
- Misuse of social media
- Grievance complaint handling
- Policy breaches
We use effective and thorough investigative techniques to ensure that you achieve the right outcome. We also ensure that obligations of procedural fairness are met so that your decisions will withstand legal challenge.
Depending on your needs, we are able to provide a full investigation service from initial interview to final report. Our comprehensive reports consider all the evidence and make findings as to whether the complaint has been made out. We also analyse underlying causes of the complaint and provide recommendations as to systemic improvements to minimise the risk of future complaints.
If you do not require a fully outsourced service, we can also provide support services to meet your budget including:
- phone advice
- interviewing employees
- drafting allegations and checking documentation
- reviewing your grievance/investigation reports
- providing training to your staff to improve their skills and expertise when handling workplace complaints and disputes
If you think you may have an issue requiring investigation or mediation, or you just need some guidance, please do not hesitate to contact us. In the meantime, check out our video below on Practical Tips to Conduct Workplace Investigations by Senior Consultant, Amanda Lye.